You're worthless and weak!

Dear Lowe's Customer Service:

The submersible pump for our goldfish pond broke late yesterday, too late to make it to Cornerstone Waterscapes or Hardscape to buy a replacement.

Both of those specialty stores are closed Sunday, and our goldfish seemed to be gasping for air this morning. My wife declared an emergency, previous after-church plans were canceled, and I came to your store at 15th and Yale to buy something with which to aerate the pond.

I purchased your 1300 gallon/hour pump and your pressurized filter with UV light, along with 20 feet of corrugated 3/4" PVC tubing, as was recommended on the box.

When I got it home, it was clear that the outlet for the pump wouldn't fit inside the tubing. So back to the store I went, traipsing back and forth between the plumbing aisle and the pond aisle, trying to find an adapter that would allow me to connect the two.

When I got back home, I discovered that the filter kit contained three nozzles, one of which was for the pump.

When I finally got it all put together and switched it on, I was underwhelmed. The flow was a mere trickle, even though this pump had a higher rating (1300 gph) then my previous pump (1200 gph), an American-made Little Giant submersible pump (5-MSPR-WG). It is not a strong enough stream to aerate the pond. I tried it with the pump only and without the "pressurized" filter, and there was only a slight improvement.

Here's the best way to describe it: The old Little Giant pump was like a 21-year-old after a 6-pack of beer. The new Lowe's pump is like an 80-year-old with prostate problems.

I hope in the future Lowe's will stock high-quality American made pumps instead of shoddy but expensive Chinese products. But I won't hold my breath.

Unfortunately, my fish may have to.

Yours in algae,

Michael Bates